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The Power of Emotions in Marketing

Nikita Nair

May 22, 2024 • 2 min read

Did you know that it was back in the post-World War II era, amidst food shortages in Japan, that instant noodles made their debut?

 

Today, Nestle's Maggi is the most popular choice in the Indian market, valued at over 900 crore rupees, and it has been leading for forty years. But have you ever wondered what the secret behind this enduring success is?

 

Now, visualise this: Kids racing home, stomachs growling, only to be comforted by mom's "Bas 2 minutes?" before enjoying hot Maggi. It's not just an ad; it's the emotional connection Maggi nails every time.

 

Initially targeting working women in India, Maggi faced resistance as traditional ‘tiffins’ prevailed. Consequently, Maggi changed its strategy, rebranding itself as the quick and easy "2-minute snack" for kids, making it a compelling call to action and capitalising on the emotional connection between mothers and children. They also introduced the ‘hanging basket marketing’ trend, persuading shopkeepers to display Maggi in hanging baskets with creatives which stated "2-minute Maggi" and a touch of magic with "Masala ae Magic." And that’s how they integrated psychological tactics into their marketing strategies and focused on family-oriented advertising.

 

They ran several successful campaigns, including #me&merimaggi, where they recognized and featured customer stories. Even amidst the Maggi controversy, they implemented a "Revival Advertisement strategy," leveraging emotions to address the ban. They showed solidarity with the #WeMissYouToo campaign, igniting the internet and strengthening brand loyalty. Amid concerns over allegations, mothers worried about unknowingly feeding their kids unhealthy food. In response, Maggi targeted their primary audience - mothers - by airing commercials featuring mothers discussing how Maggi passed quality tests, reassuring them and affirming their motherhood choices.

 

And in the digital realm too, Maggi's presence shines bright. From SEO to social media engagement and influencer marketing, they've mastered the art of connecting with their audience.

 

Maggi isn't just another food product in India — it's a sensation. Enjoyed by people of all ages, it offers flavours to fit every taste. From childhood to family gatherings, Maggi brings joy and nostalgia. It's more than noodles; it's a bond that connects people.

 

That's the impact Maggi has created using the power of emotions!

Top 3 Key Takeaways from Maggi’s Marketing: 

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1. Tap into emotions.

2. Solve audience pain points.

3. Build unshakable loyalty.

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